Only show Talk widget to people in a specific audience
planned
Peter Sharkey
Currently, we're not ready to show the Talk widget to all users. To be able to test it properly, it would be helpful to target a specific audience and only show Talk to them.
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Brett Nicholson
Any update on this? Ideally the setup would mirror the widget setup for controlling where and when the talk widget appears.
Peter Bartlett
marked this post as
planned
Peter Bartlett
Hi all, apologies for the delays on this one, it's been paused and restarted a few times, and will be available soon.
As for what it will involve, you can expect to have similar controls over your Chat widget as what you have in configuring where to display capture widgets. So that will include choosing which pages you see it on, and who is eligible to see it.
In the meantime, there are some controls that will help you control when it appears.
Adding the following script to your tracking code on specific pages will let you hide the widget on that page - talk: {"hiddenOnLoad: true/false"}
We also have 2 Javascript commands you can use to dynamically hide or show the widget:
hide the widget
window.ap3c.talk.execute('hide');
show the widget
window.ap3c.talk.execute('show');
T
Tim Murphy
Sage Anderson can I ask - will the filters also control what URLs the Talk Widget appears on?
Would be super helpful to load only on specific pages.
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Britney Morgan
Is there a time frame for this update?
Sage Anderson
marked this post as
in progress
Sage Anderson
Update:
The team is currently working on implementing this task :)
the filter options for who to show/hide the talk widget to will follow the same logic as the filter option we have currently in capture widgets.
There will be a filter where you can choose to show the talk widget to only known contacts, Anonymous users or everyone.