Allow for Entry Condition for Lead Score Creation
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Bridie Easton
When creating a new lead score, if you are creating the score for a specific segment of your database, it would be great if there was an option to ensure the score only applies to those contacts.
For example, if you want to create a score for the engagement level of trial customers, the score applies to every contact in your database regardless of if they are on a trial or not - so the total audience numbers are skewed instead of only showing the engagement level for the people who it's relevant for.
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Peter Bartlett
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This is now possible, when creating or editing your score, you will see the option "Score audience" in the sidebar. Applying a filter here will limit the people that the score is applied to, and that the normalisation scoring is calculated against.
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Peter Bartlett
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Leonnie Lee
This would be good. We currently need this as we'd like to benchmark the scores by segments in our database so it is normalised fairly across the board instead of just overall.